We're Here to Help You
Have a question, need support, or want to share feedback? Our dedicated team is ready to assist you 24/7.
Email Us
Send us an email and we'll respond within 24 hours.
support@poppycorntv.com arrow_forwardLive Chat
Chat with our support team in real-time for instant help.
Send Us a Message
Fill out the form below and we'll get back to you as soon as possible. All fields marked with * are required.
Frequently Asked Questions
Find quick answers to common questions. Can't find what you're looking for? Contact us directly.
How quickly will I receive a
response?
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Our support team typically responds within 1-2 hours during business hours and within 24 hours for messages received outside business hours. For urgent technical issues, we recommend using our live chat feature for immediate assistance.
What information should I include in
my message?
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To help us assist you quickly, please include: your device model, app version, a detailed description of your issue, any error messages you've received, and steps you've already taken to resolve the problem.
Do you offer phone support?
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Yes! Our phone support is available Monday through Friday, 9 AM to 6 PM EST. For weekend support, we recommend using email or live chat, which are available 24/7.
Can I request a feature or report a
bug?
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Absolutely! We love hearing from our users. Please use the contact form and select "Feature Request" or "Bug Report" from the subject dropdown. Your feedback helps us improve POPPYCORN TV for everyone.
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